v12bett is committed to protecting the privacy and personal data of every user who accesses our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your information.
These highlights summarise our key privacy commitments. Please read the full policy below for complete details.
All personal data held by v12bett is stored on secured servers protected by 256-bit SSL encryption and strict access controls. Your information is never stored in plain text and is accessible only to authorised personnel with a legitimate operational need.
v12bett does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is yours. We share it only where required by law, to process your payments, or to fulfil our compliance obligations.
You have the right to access, correct, or request deletion of your personal data at any time. You may also object to certain types of data processing or request data portability. Contact our support team to exercise any of these rights.
Payment details — including Touch 'n Go eWallet, DuitNow, FPX bank references, and cryptocurrency wallet addresses — are processed via encrypted, PCI-DSS aligned payment gateways. v12bett does not store full card numbers or e-wallet PINs on its own servers.
Identity documents submitted for KYC verification (MyKad, passport, utility bills) are processed solely for compliance and verification purposes. Documents are retained only for the legally required period and are never used for any other commercial purpose.
v12bett uses cookies solely for session management, security, and platform performance monitoring. We do not deploy third-party advertising cookies. You can manage cookie preferences through your browser settings at any time without affecting core platform functionality.
This Privacy Policy (the "Policy") describes the data practices of v12bett (the "Platform", "we", "us", or "our") in relation to personal data collected from users who access, register on, or use the services available at v12bett.cam (the "Website").
v12bett operates an online sports betting and live casino platform primarily serving users in Malaysia. We process personal data in accordance with applicable data protection principles and take our obligations to protect user privacy seriously.
By accessing the Website, creating an Account, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should immediately discontinue your use of the Website.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gambling Policy, which together form the complete regulatory framework governing your use of the Platform.
Plain language note: We have structured this Policy to be as clear and readable as possible. Where legal language is unavoidable, we follow it immediately with a plain-English explanation. Your privacy matters — and so does your ability to understand how your data is handled.
The following terms have specific meanings when used in this Privacy Policy:
v12bett collects Personal Data across several categories, depending on how you interact with the Platform. The table below summarises the categories of data we collect and the primary source of each:
| Data Category | Examples | Primary Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad/passport/driver's licence number, selfie photograph | Provided by you during registration and KYC |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Shah Alam) | Provided by you during registration or Account updates |
| Financial Data | Deposit and withdrawal transaction records, payment method type (Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, BTC/ETH/USDT wallet reference), transaction amounts in MYR or cryptocurrency equivalent | Generated through your use of the Platform's payment services |
| Account & Activity Data | Username, login timestamps, session durations, game history, bet records, bonus claims, wagering activity, balance movements | Automatically generated through Account activity |
| Technical & Device Data | IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL | Automatically collected via server logs and cookies |
| Communications Data | Support chat transcripts, email correspondence, WhatsApp messages sent to support channels | Generated through your interactions with our support team |
| Verification Documents | Copies of Malaysian IC (MyKad), driver's licence, passport, utility bills (Tenaga Nasional, Unifi, Syabas), bank statements | Provided by you as part of the KYC verification process |
Special Category Data: v12bett does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where a selfie photograph is submitted as part of KYC and used solely for identity matching purposes.
The majority of Personal Data we hold is provided directly by you in the course of your interactions with v12bett, including:
Certain Technical and Device Data is collected automatically when you access the Website, without any action required on your part. This is standard practice for web-based platforms and includes:
In limited circumstances, we may receive data from third-party sources, including:
v12bett processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
v12bett uses your Personal Data for the following purposes:
To create, maintain, and manage your Account; to authenticate your identity on login; to enable password resets; to apply Account-level settings such as deposit limits and self-exclusion preferences; and to communicate Account status updates to your registered email address or phone number.
To process deposits made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Maybank, CIMB, Public Bank, Hong Leong Connect), and cryptocurrency channels; to process withdrawal requests to your nominated payment method; to maintain accurate transaction records in MYR; and to investigate and resolve payment disputes.
To fulfil KYC obligations by verifying your identity, age (21+ requirement), and residential address; to conduct AML and counter-terrorism financing screening; to detect, investigate, and prevent fraudulent, abusive, or unlawful activity; and to respond to law enforcement requests where required by applicable law.
To monitor the technical performance and security of the Website; to detect and prevent unauthorised access, bot activity, and account takeover attempts; to enforce compliance with our Terms and Conditions and Responsible Gambling Policy; and to investigate suspected breaches of platform rules.
To monitor betting patterns and account activity for indicators of problem gambling behaviour; to implement deposit limits, session reminders, and self-exclusion tools at your request or where required by our responsible gambling obligations; and to contact you if our monitoring systems identify behaviour warranting a welfare check.
To receive, process, and respond to your support queries; to maintain records of your support interactions for quality assurance purposes; and to escalate complex issues to the appropriate internal team.
Where you have opted in to receive promotional communications, we may use your email address or phone number to send information about promotions, bonuses, and new features on v12bett. You may unsubscribe from marketing communications at any time by contacting our support team.
v12bett does not sell, rent, or share your Personal Data with third parties for their own commercial purposes. We share data only in the limited circumstances described below:
We engage third-party service providers who process data on our behalf, under contract, solely for the purposes we specify. These include:
We may disclose your Personal Data to government authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or regulatory direction. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.
In the event of a merger, acquisition, or sale of all or part of v12bett's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any changes to the privacy terms applicable to your data.
We may share aggregate, anonymised, or de-identified statistical information about Platform usage with third parties for industry research, analytics, or reporting purposes. This data cannot be used to identify any individual user.
v12bett retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or permanently anonymised.
If you close your v12bett Account, your active data will be deactivated immediately. However, certain records will be retained for the compliance periods above. This is a legal requirement, not a discretionary policy.
v12bett uses cookies and similar tracking technologies on the Website. The following types of cookies may be set on your device when you access v12bett.cam:
These cookies are essential for the Website to function. They enable core features such as session authentication, security token validation, and load balancing. They cannot be disabled without affecting the operation of the Platform. No consent is required for these cookies as they are technically necessary.
These cookies collect anonymised data about how users interact with the Website — including pages visited, time spent on each page, and error messages encountered. This information helps us identify performance issues and improve the user experience. The data collected is aggregate and does not identify individual users.
These cookies remember your preferences — such as your preferred language and display settings — so that you do not need to re-enter them on subsequent visits. They enhance usability but are not strictly essential.
v12bett does not deploy third-party advertising cookies, cross-site tracking pixels, or social media tracking widgets on the Website. We do not participate in behavioural advertising networks.
You can control and manage cookies through your web browser settings. Most browsers allow you to view, delete, and block cookies on a site-by-site basis. Please note that disabling strictly necessary cookies will affect your ability to log in and use the Platform. Disabling other cookie types will not affect core functionality.
v12bett implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, v12bett will notify affected users and relevant authorities as required by applicable data protection law, within the legally prescribed timeframe.
As a user of v12bett, you hold the following rights in relation to your Personal Data. These rights may be subject to certain limitations where required by law or where exercising them would conflict with our legal obligations (such as AML record-keeping requirements).
You have the right to request a copy of the Personal Data we hold about you, together with information about how it is being used. We will respond to verified access requests within a reasonable timeframe, typically within 30 days.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For Account details, you may update certain information directly through your Account settings. For other data (such as KYC records), contact our support team.
You may request the deletion of your Personal Data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent (where consent was the basis for processing); or the data has been processed unlawfully. Note that we are legally required to retain certain records (such as transaction histories and KYC documents) for minimum periods regardless of an erasure request.
You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while an accuracy dispute is being resolved, or while an objection to processing is being assessed.
Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
You may object to processing carried out on the basis of our legitimate interests. We will cease the processing unless we can demonstrate compelling legitimate grounds that override your rights, or the processing is for the establishment, exercise, or defence of legal claims.
To exercise any of the rights listed above, please contact our support team via live chat or email at [email protected] (plain text — not a clickable link). Please provide sufficient information to verify your identity before we process a data rights request. We will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.
The Services provided by v12bett are strictly intended for individuals aged 21 years and above. v12bett does not knowingly collect or process Personal Data from individuals under the age of 21.
Age verification is conducted as part of the mandatory KYC process. Where we discover that Personal Data has been collected from a user who is under 21 years of age, we will immediately close the associated Account, delete the minor's Personal Data from our systems where legally permissible, and withhold any funds pending appropriate review.
Parents or guardians who believe that a minor under their care has registered an Account on v12bett are encouraged to contact our support team immediately so that the matter can be addressed promptly.
v12bett's primary server infrastructure is located in data centres that maintain industry-standard physical and logical security controls. Where it is necessary to transfer Personal Data to a jurisdiction outside Malaysia in connection with our service providers (for example, cloud infrastructure, KYC verification, or AML screening services), we ensure that appropriate safeguards are in place to protect the data.
Such safeguards may include: data processing agreements requiring the recipient to protect the data to standards equivalent to those applicable in Malaysia; use of service providers located in jurisdictions with recognised adequate data protection frameworks; and contractual clauses that mirror applicable data protection requirements.
By using v12bett's Services, you acknowledge and consent to the transfer of your Personal Data to service providers located outside Malaysia where necessary for the purposes described in this Privacy Policy, subject always to the protections described in this section.
The v12bett Website may reference third-party services — such as Malaysian banking services (Maybank, CIMB, Public Bank, Hong Leong), e-wallet services (Touch 'n Go eWallet, Boost, GrabPay), and payment networks (DuitNow, FPX) — in the context of available payment methods. References to these services are informational only.
v12bett is not responsible for the privacy practices of any third-party service provider or any external website. When you interact directly with a third-party payment platform — for example, by authenticating your Touch 'n Go eWallet — you are subject to that provider's own terms of service and privacy policy, which are entirely separate from this Policy.
We strongly recommend that you review the privacy policies of any third-party services you use in connection with your v12bett Account, including your bank's online banking privacy terms and your e-wallet provider's data policy.
v12bett reserves the right to update, revise, or replace this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page.
Where material changes are made to this Policy — particularly changes that affect how your Personal Data is used or disclosed — we will notify you by email to your registered address or via a prominent notice on the Website, prior to the changes taking effect.
Your continued use of the Website following notification of material changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your Account by contacting our support team.
We recommend bookmarking this page and reviewing it periodically, even in the absence of notification, to remain informed of how your data is being handled.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which v12bett handles your Personal Data, please contact us through the following channels:
We aim to acknowledge all Privacy Policy queries within 2 business days and to provide a substantive response within 30 days. Where a request is complex or high in volume, we may extend this period by up to an additional 60 days, in which case we will notify you of the extension and the reason for it.
For further information about your rights as a platform user, including bonus terms, account eligibility, and responsible gambling tools, please refer to our Terms & Conditions and Responsible Gambling pages respectively.
Questions about how your data is handled? Our 24/7 support team is available in English, Bahasa Melayu, and Mandarin. For players aged 21 and above only.
For players aged 21 and above only. Please gamble responsibly.